Problem Management

From the point of view of quality assurance and process management, problems are recurrent mistakes.

This view is based on an error culture:

  • Making a mistake one time is allowed. They happen everywhere where people and machines are working.
  • Making the same mistake twice is just stupid.
  • If the mistake occurs a third time, then measures must be taken.

In large organizations, these mistakes, or problems, are clearly part of quality assurance when it comes to the products. When it concerns process, the process management should take care of it. If it is people who repeatedly make the same mistake, then a detailed analysis is essential. Solution-oriented thinking is the way to go, blaming is usually not effective.

Problems are grateful indicators to make things better and should be embraced, rather rejected!