{"id":12,"date":"2015-12-24T10:33:26","date_gmt":"2015-12-24T10:33:26","guid":{"rendered":"http:\/\/3pro.ch\/wordpress\/?page_id=12"},"modified":"2021-02-08T08:17:55","modified_gmt":"2021-02-08T08:17:55","slug":"problem","status":"publish","type":"page","link":"https:\/\/3pro.ch\/en\/start\/unity\/problem\/","title":{"rendered":"Problem Management"},"content":{"rendered":"
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Problem Management<\/h3>\n
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From the point of view of quality assurance and process management, problems are recurrent mistakes.<\/p>\n

This view is based on an error culture:<\/p>\n

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  • Making a mistake one time is allowed. They happen everywhere where people and machines are working.<\/li>\n
  • Making the same mistake twice is just stupid.<\/li>\n
  • If the mistake occurs a third time, then measures must be taken.<\/li>\n<\/ul>\n

    In large organizations, these mistakes, or problems, are clearly part of quality assurance when it comes to the products. When it concerns process, the process management should take care of it. If it is people who repeatedly make the same mistake, then a detailed analysis is essential. Solution-oriented thinking is the way to go, blaming is usually not effective.<\/p>\n

    Problems are grateful indicators to make things better and should be embraced, rather rejected!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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    \n\t\t\"\"\n\t<\/div>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Problem Management Probleme sind aus der Sicht der Qualit\u00e4tssicherung und des Prozessmanagements wiederkehrende Fehler. Diese Sicht gr\u00fcndet auf einer Fehlerkultur: Ein Fehler 1x machen ist erlaubt. Sie geschehen \u00fcberall, wo Menschen und Maschinen etwas ausf\u00fchren. Den gleichen Fehler 2x machen ist einfach nur dumm. Geschieht der Fehler ein drittes Mal, dann m\u00fcssen Massnahmen ergriffen werden. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":116,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-notitle.php","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","post"],"yoast_head":"\nProblem Management - 3Pro GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/3pro.ch\/en\/start\/unity\/problem\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem Management - 3Pro GmbH\" \/>\n<meta property=\"og:description\" content=\"Problem Management Probleme sind aus der Sicht der Qualit\u00e4tssicherung und des Prozessmanagements wiederkehrende Fehler. Diese Sicht gr\u00fcndet auf einer Fehlerkultur: Ein Fehler 1x machen ist erlaubt. Sie geschehen \u00fcberall, wo Menschen und Maschinen etwas ausf\u00fchren. Den gleichen Fehler 2x machen ist einfach nur dumm. Geschieht der Fehler ein drittes Mal, dann m\u00fcssen Massnahmen ergriffen werden. 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Diese Sicht gr\u00fcndet auf einer Fehlerkultur: Ein Fehler 1x machen ist erlaubt. Sie geschehen \u00fcberall, wo Menschen und Maschinen etwas ausf\u00fchren. Den gleichen Fehler 2x machen ist einfach nur dumm. Geschieht der Fehler ein drittes Mal, dann m\u00fcssen Massnahmen ergriffen werden. 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